Determining if Vendorful is being blocked by your company's IT policy
If you are encountering blanks screens in Vendorful, or you are unable to view/download attached documents it may be that your companies IT team is casting a wide net of protection and Vendorful is being caught in it. Here's how you can identify the issue and how it can be resolved.
Identifying Blocked Resources
In order to see what is being blocked we will need to open your browser's Developer's Console using the keyboard shortcode below.
|Microsoft Edge||N/A||F12 > Console|
If you are experiencing issues then you may find messages similar to these:
Resolving the Errors
If you're certain that you have a connection to the internet then these errors are likely caused by blocking policies from your IT team. Here are a few key resources that need to be allowed in order for Vendorful to work. You can copy and paste these in an email to your IT Helpdesk and they should know how to do this.
- Allow WebSocket connections to *.vendorful.com
- Allow standard HTTP connections to http://storage.googleapis.com/vendorful-files
- Allow https connections to https://maxcdn.bootstrapcdn.com
The first URL allows Vendorful to work. If your view is blank, this is the likely culprit. The second URL allows your browser to access our file storage. This will be needed in order to view and download any attachments send through Vendorful. The last URL allows your browser to download our stylesheets. If Vendorful looks like a complete mess then this is your answer.
Once your IT team has whitelisted the URLs you should be able to access Vendorful normally. Otherwise, send us an email at firstname.lastname@example.org and we can take a look at what else might be going on.